Refund Policy

Last Updated: [Insert Date]

This Refund Policy applies to all paid services offered on Emmoceb (https://www.emmoceb.com). It is designed to ensure transparency, fairness, and compliance with Indian consumer protection laws.

By purchasing any paid service on Emmoceb, you agree to this Refund Policy along with our Terms & Conditions and Privacy Policy.

1. Scope of This Policy

This policy applies to the following paid services:

  • Paid business listings
  • Featured or promoted listings
  • Subscription plans
  • Advertising or promotional services
  • Any other paid digital service offered on Emmoceb

2. General Refund Rules

  • All payments made on Emmoceb are final, unless otherwise stated in writing.
  • Refunds are issued only in eligible cases mentioned in this policy.
  • Refunds are processed to the original payment method only.

3. Non-Refundable Services

The following are non-refundable:

  • One-time listing fees after activation
  • Featured listings once published
  • Promotional or advertisement services once started
  • Subscription fees already billed
  • Services terminated due to policy violations

4. Eligible Refund Scenarios

A refund may be considered only if:

  • Payment was successfully deducted but the service was not activated
  • Duplicate payment occurred due to a technical error
  • Service could not be delivered due to a fault solely on Emmoceb’s side

No refunds will be provided for business performance issues, low visibility, or lack of leads.

5. Refund Request Process

To request a refund, you must:

  1. Email support@emmoceb.com within 7 days of the payment date
  2. Mention the registered email ID
  3. Provide the transaction ID or payment reference
  4. Clearly state the reason for the refund request

Requests submitted after 7 days will not be considered.

6. Refund Review & Processing

  • All refund requests are reviewed on a case-by-case basis
  • Emmoceb reserves the right to approve or reject any refund request
  • Approved refunds will be processed within 7–10 business days
  • Processing time may vary depending on the payment gateway or bank

7. Refund Rejection Cases

Refunds will not be granted if:

  • The user changes their mind after purchase
  • The service was used, activated, or delivered
  • The account or listing was suspended or removed due to guideline violations
  • Incorrect information was provided by the business owner

8. Chargebacks & Disputes

Users are encouraged to contact Emmoceb before initiating any chargeback.

Unjustified chargebacks may result in:

  • Account suspension
  • Permanent listing removal
  • Legal action if required

9. Policy Updates

Emmoceb reserves the right to modify this Refund Policy at any time. Updates will be effective immediately upon posting on the website.

Continued use of paid services constitutes acceptance of the revised policy.

10. Contact & Grievance Redressal

For refund-related queries or complaints:

📧 Email: support@emmoceb.com

Grievance Officer: emmoceb

Address: Bandlaguda, Hyderabad

By purchasing services on Emmoceb, you confirm that you have read, understood, and agreed to this Refund Policy.