At Emmoceb (“Company”, “Platform”, “Website”, “We”, “Us”, “Our”), we are committed to protecting your privacy and ensuring that your personal information is collected, stored, and processed securely and responsibly. This Privacy Policy explains how we handle personal data in compliance with Indian IT Act, 2000, and where applicable, the General Data Protection Regulation (GDPR).

By using www.emmoceb.com and its services (including listings, teleconsultation, advertising, and product directories), you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, and secure our services.

1.1 Personal Information

You may provide personal data when registering or using the Platform, such as:

  • Name, email address, phone number
  • Date of birth (if applicable)
  • Account login credentials
  • Business details (for listings)
  • Payment information (secured via third-party gateways)

1.2 Non-Personal Information

We may collect non-identifiable information automatically, such as:

  • IP addresses
  • Browser type and version
  • Pages visited and time spent on the platform
  • Device information (mobile, tablet, desktop)
  • Cookies and usage data

1.3 Sensitive Information

  • Health or veterinary-related information for teleconsultation
  • Pet medical history or adoption details
    We only collect sensitive information with explicit consent for the purpose of providing services.

2. How We Use Your Information

We use your data for the following purposes:

  1. To Provide Services – Business listings, teleconsultation, messaging, and other platform features.
  2. Communication – Send updates, notifications, promotional offers (with consent), and support responses.
  3. Improvement & Analytics – Analyze platform usage, enhance user experience, and optimize performance.
  4. Fraud Prevention & Security – Detect and prevent unauthorized access, abuse, or fraudulent activities.
  5. Legal Compliance – Comply with applicable Indian laws, GDPR (for EU users), and government requests.
  6. Marketing & Advertising – Display targeted ads, promotional content, or business recommendations only with consent.

3. Legal Basis for Processing (GDPR Users)

Where applicable (for users in the EU), we process personal data based on:

  • Consent – For marketing or teleconsultation services
  • Contractual necessity – To provide listings, teleconsultation, and business services
  • Legal obligation – To comply with Indian IT Act, tax, and financial regulations
  • Legitimate interest – Platform optimization, fraud prevention, and analytics

4. How We Share Your Information

We do not sell your personal data. Information may be shared only under these circumstances:

  • Service Providers – Payment gateways, cloud storage, analytics providers
  • Business Listings – Your publicly visible listing information (name, contact, business details)
  • Legal Requirements – Government authorities or law enforcement if required
  • Business Transactions – During mergers, acquisitions, or sale of assets
  • User Consent – If you authorize sharing for marketing or collaboration

5. Data Retention

  • Personal data is retained only as long as necessary for the purpose it was collected or to comply with legal obligations.
  • Business listings remain active until removed by the owner or terminated for violation of guidelines.
  • Users can request account deletion, and their personal information will be securely erased, except where retention is required by law.

6. User Rights (GDPR and Indian Users)

6.1 Access and Portability

  • You can request a copy of your personal data.
  • For EU users, you may request your data in a machine-readable format.

6.2 Correction and Updates

  • You can update or correct inaccurate or incomplete personal information in your account.

6.3 Deletion (“Right to be Forgotten”)

  • Users may request permanent deletion of personal data.
  • Some data may remain anonymized for analytics or legal compliance.

6.4 Consent Withdrawal

  • You can withdraw consent for marketing communications at any time by contacting support.

6.5 Objection

  • You may object to processing for direct marketing or profiling.

7. Cookies and Tracking Technologies

Emmoceb uses cookies and similar technologies to:

  • Remember user preferences and login sessions
  • Track usage analytics
  • Improve user experience and platform performance
  • Display relevant ads (with consent)

Users can manage cookie preferences in their browser settings.

8. Data Security

  • We implement industry-standard security measures including encryption, firewalls, and secure servers.
  • Access to personal data is limited to authorized personnel.
  • While we strive to protect data, no system is 100% secure. Users acknowledge inherent risks in online data transmission.

9. Third-Party Links

  • Emmoceb may link to third-party websites, services, or social media platforms.
  • We are not responsible for the privacy practices, content, or services of third parties.
  • Users should review the privacy policies of third-party websites before interacting.

10. Children’s Privacy

  • Emmoceb does not knowingly collect personal information from children under 13 (or the applicable local age).
  • If a child’s information is discovered, it will be deleted immediately.

11. International Transfers

  • Personal data may be stored and processed in India or other countries where Emmoceb service providers operate.
  • GDPR users: transfers are made in compliance with applicable data protection regulations using standard contractual clauses or equivalent safeguards.

12. Changes to Privacy Policy

  • Emmoceb may update this Privacy Policy periodically.
  • Changes will be notified on the website or via email.
  • Continued use of the platform after changes constitutes acceptance.

13. Contact Information

For privacy-related inquiries, data access requests, or complaints:

📧 privacy@emmoceb.com
🌐 www.emmoceb.com

We strive to respond to all requests within 30 days, in line with Indian IT Act and GDPR standards