Frequently Asked Questions (FAQs)

Last Updated: 2025

Welcome to Emmoceb. Below are answers to the most common questions about our platform. These FAQs are designed to help users, pet owners, and business owners understand how Emmoceb works.

1. What is Emmoceb?

Emmoceb is an online pet directory and intermediary platform that helps users discover pet-related businesses and services such as veterinary clinics, pet groomers, boarding services, trainers, pet shops, shelters, and more.

2. Is Emmoceb a veterinary or medical service?

No. Emmoceb does not provide veterinary, medical, or professional advice. We only list and connect users with independent pet-related businesses. Always consult a licensed veterinarian for medical concerns.

3. Is Emmoceb free to use for pet owners?

Yes. Browsing listings, searching for services, and viewing business profiles on Emmoceb is free for users.

4. How can I find pet services on Emmoceb?

You can:

  • Search by service type (vet, groomer, boarding, etc.)
  • Search by city or location
  • Browse categories or featured listings

5. How do business owners list their services on Emmoceb?

Business owners can:

  1. Create an account on Emmoceb
  2. Submit their business details and listing information
  3. Choose free or paid listing options (if available)

Listings may be reviewed before approval.

6. Are paid listings or subscriptions available?

Yes. Emmoceb may offer:

  • Featured listings
  • Promotional placements
  • Subscription-based visibility options

All pricing is shown clearly before purchase.

7. Does Emmoceb verify businesses?

Emmoceb may perform basic checks, but business owners are responsible for licenses, certifications, and compliance. Users are encouraged to verify credentials before engaging any service.

8. How do reviews and ratings work?

Users can leave reviews based on real experiences. However:

  • Fake or paid reviews are not allowed
  • Self-reviews and review manipulation are prohibited

Emmoceb may remove reviews that violate guidelines.

9. Can I trust all listings on Emmoceb?

While we enforce quality rules, Emmoceb does not guarantee service quality or outcomes. Users should conduct their own due diligence before engaging any business.

10. How can I report a fake listing or review?

You can:

  • Use the reporting option on the listing (if available), or
  • Email us at support@emmoceb.com with details

All reports are reviewed seriously.

11. How does Emmoceb make money?

Emmoceb earns revenue through:

  • Paid listings
  • Featured placements
  • Advertising and promotional services

We do not sell user data.

12. What is your refund policy?

Refunds are governed by our Refund Policy. In general:

  • Activated services are non-refundable
  • Refunds are considered only in specific eligible cases

Please review the full Refund Policy for details.

13. How is my personal data protected?

We take data protection seriously. User data is:

  • Collected only when necessary
  • Protected using reasonable security practices
  • Handled in accordance with Indian laws

See our Privacy Policy for full details.

14. Can I delete my account?

Yes. You may request account and data deletion by contacting support@emmoceb.com. Some data may be retained if required by law.

15. Is Emmoceb available as a mobile app?

Emmoceb may be accessible via a mobile app or mobile-friendly website. App availability will be clearly communicated when launched.

16. Is Emmoceb compliant with Google and app store policies?

Yes. Emmoceb follows:

  • Google Search & Ads policies
  • App Store / Play Store guidelines
  • Indian IT and consumer protection laws

17. Can children use Emmoceb?

Emmoceb is not intended for users under 18 years of age. We do not knowingly collect data from minors.

18. What should I do in a pet emergency?

In case of a pet medical emergency:

  • Contact a licensed veterinarian immediately
  • Visit the nearest animal hospital

Emmoceb does not provide emergency support services.

19. How can I contact Emmoceb support?

For support or queries:

📧 Email: support@emmoceb.com

20. Who do I contact for legal or grievance issues?

As per Indian law:

Grievance Officer: Emmoceb

Email: support@emmoceb.com

Address: Hyderabad

If you have questions not covered here, feel free to contact us. We’re here to help.