Refund Policy – Emmoceb Pet Directory

Last Updated: [Insert Date]

Thank you for choosing Emmoceb, a premium online pet directory platform connecting pet owners, service providers, and pet product businesses. We value your trust and are committed to providing transparent, fair, and customer-friendly refund practices.

This Refund Policy outlines the conditions under which refunds may be requested or granted for services purchased on Emmoceb.com (“Platform”, “We”, “Us”, or “Our”).

1. General Policy

All purchases made on Emmoceb are final unless stated otherwise in this policy.
Our services include business listings, promotional packages, subscription plans, advertising slots, teleconsultation booking tools, and other digital services. Since these services are digital and become accessible immediately, we follow a strict but fair refund process.

2. Refund Eligibility

Refunds may be approved only under the following conditions:

2.1 Technical Issues Caused by Emmoceb

A refund may be issued if:

  • The listing or advertisement fails to go live due to a technical error on our side.
  • You paid for a feature that did not function as described, and our team could not resolve it within 7 working days.
  • Duplicate payment was accidentally charged due to a system glitch.

2.2 Service Not Delivered

You are eligible for a refund if:

  • The purchased listing package was not activated at all.
  • The service was not provided within the promised timeline due to errors on Emmoceb’s end.

2.3 Unauthorized Charges

If you find a payment on your account that you did not authorize, notify us within 48 hours. After verification, a full refund will be issued.

3. Non-Refundable Conditions

Refunds will not be provided under the following circumstances:

  • You changed your mind after purchasing a listing or promotional service.
  • You provided incorrect information for your listing or advertisement.
  • Your listing was rejected due to violation of our Community Guidelines, Business Owner Guidelines, or Listing Quality Rules.
  • You failed to use the service during the active subscription period.
  • Refund requests made after the allowed timeframe (7 days for listing-related issues, 48 hours for unauthorized charges).
  • Performance-related reasons such as:
    • “I didn’t get enough leads”
    • “I expected more traffic”
    • “My business didn’t grow”

Emmoceb provides exposure but does not guarantee sales, leads, or customer conversions.

4. Subscription Refunds

4.1 Monthly Subscriptions

  • Monthly subscriptions are non-refundable once activated.
  • You may cancel anytime, but the current billing cycle will not be refunded.

4.2 Annual Subscriptions

  • Annual plans can be refunded within 7 days of purchase if no premium feature has been used.
  • If even one premium feature (highlight, boosted listing, ads, etc.) has been utilized, the plan becomes non-refundable.

5. Refund Process

To request a refund, follow these steps:

  1. Email us at support@emmoceb.com with:
    • Name
    • Registered email
    • Order ID / Transaction ID
    • Reason for refund
    • Screenshot(s) if applicable
  2. Our support team will review the request within 3–5 business days.
  3. If approved, the refund will be processed within 5–7 business days to your original payment method.

6. Cancellation Policy

  • You may cancel any subscription or listing renewal from your Emmoceb account dashboard.
  • Cancellation prevents future charges but does not provide refunds for past payments unless eligible under this policy.

7. Special Cases

We may, at our sole discretion, provide a partial or full refund in exceptional cases such as:

  • Proven system-wide outages
  • Incorrect billing by our payment partner
  • Verified disputes

Such decisions will be made on a case-by-case basis.

8. Contact Information

If you have questions regarding this Refund Policy, please contact:

📧 support@emmoceb.com
🌐 www.emmoceb.com